Days Inn Town Center in Seattle SUCKS - What a Dump!
I recently had an occasion to travel to Seattle for a tech conference (Gnomedex 7.0) and made reservations to stay at a hotel about a mile away from the Bell Harbor Conference Center near the waterfront.
The hotel I chose was the Days Inn Town Center in Seattle and what I was subjected to over my stay was nothing short of appalling. The morning that I left, I was offered the business card of the general manager and I took it, making a mental note to write him a lengthy letter upon my return to L.A.
Following is the lengthy email that I sent him:
Matt,
I was given your card by an employee at the Front Desk when I checked out on Sunday, August 12, 2007. I am taking the time to write to you in the hopes that other people who stay at this Days Inn aren't subjected to the multitude of issues that I had during my stay.
To wit:
- The condition of the furniture in your rooms is dilapidated at worst, shabby at best.
- The remote control for the TV did not work.
- The room STUNK of smoke (I specifically requested a non-smoking room). The ambiance in the room was disgusting.
- The rug was coming up near the bathroom entrance.
- Having to walk 200 feet to a soda vending machine down the hallway that does not offer bottled water is horrendous.
- Charging $5 a night for parking is absolutely ridiculous and the very definition of "nickle and diming to death".
- I had to wait 2 hours for a room to be ready for me and the attitude of the woman at the front desk was surly.
- My overnight bag was unceremoniously tossed in to a Broom closet under the guise of "we will hold your luggage" for you.
- The connectivity speed of the so-called "High Speed Internet Access" was abysmal. It seemed slower than the Dial-up service I had in Los Angeles circa 10 years ago. I paid $40 for the connectivity because I had work to do and had no other choice. It's a JOKE to refer to this level of connectivity as "High Speed".
- The Restaurant associated with your *hotel* has a glass roof that seems like it has not been washed in 5 years. It was dingy, dirty and very depressing to look at. It made for a dissatisfying breakfast experience every morning. Thhe food was bland too, incidentally.
- The Keycard to my room quit working TWICE in the 4 nights that I stayed there. That involved a 2 minute walk back to your front desk both times to get it fixed, both times after arriving at my room with my hands full and tired from a full day of doing business.
- The outlets in the bathroom only work if the Light switch is ON in the bathroom, thereby causing a glare of light to spill out from under the door into an otherwise dark room if you plan to charge electronics overnight.
- Your Long Distance charges for 3 less-than-30-second calls to Los Angeles, CA were absolute highway robbery. Nearly $50 for 3 phone calls totaling less than 2 minutes is A-B-U-S-I-V-E.As I left your hotel and drove back to SeaTac Intl airport, I was in utter awe of the dismal level of service and "shrug of the shoulders" attitude of the staff at the front desk.
It is nothing short of amazing to me that a hotel that operates in this fashion manages to retain a customer base and even stays open to be quite honest with you.
With the "instant communication" power of the Internet, you and your company should fear the backlash of treating customers this badly.
I, for one, have a Blog and I have every intention of documenting the dreadful service at the Days Inn Town Center in Seattle so that Google searches for "Days Inn Seattle" will give future prospective clients of yours a good idea of what to expect if they have the misfortune of having no other choice of sleeping accommodations in Seattle.
So, there it is. Steer WELL CLEAR of the Days Inn Town Center in Seattle. It's not worth the aggravation, no matter what the price.
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